This position is located in Boston, MA.
The Boston Globe/Boston.com is seeking a high energy person with a ‘service-first’ attitude to join a newly formed division within the organization. LocalAxis is a new division within Boston Globe Media dedicated to digital marketing services for small and medium sized businesses. At LocalAxis, we offer desktop and mobile website development and maintenance; social media page design, construction, and maintenance; search engine visibility tools (SEO, PPC, search retargeting); social media and reputation management programming; targeted visibility before Boston’s largest online community (Boston.com and BostonGlobe.com, The Boston Globe, Radio BDC); retargeted display ads; Insights; couponing and video programming.
As the primary liaison between production, finance, and sales, your attention to detail, interpersonal skills, and organization will be the characteristics that lead to success.
Qualifications:
- Bachelor’s degree and 3-5 years of work experience.
- Excellent communication, interpersonal and relationship building skills.
- Passion for helping customers.
- A successful track record multitasking and working in a high volume environment.
- Strong desire to be part of a team achieving personal and company financial goals.
- Able to solve problems by thinking analytically and creatively.
- Familiar with the latest online marketing, social media and digital media trends.
- Regular and reliable attendance.
- Strong organizational skills.
- Solid problem solving and phone skills.
- Project a professional company image through phone and email interactions.
- Energetic "self-starter" with the ability to work both independently and within a team.
- Strong computer skills (including MS Office) and ability to learn new programs quickly.
J2W:MON
Requirements
- Excellent customer service skills and great enthusiasm for helping customers.
- Uphold high customer service standards.
- Set-up clients to ensure services and products happen in a timely manner. This includes conducting welcome calls and setting up new accounts in various order management systems.
- Be the on-going main point of contact for the client. This includes regular check-ins with the client, providing and responding to any request for analytics, and should any problems arise, contacting our fulfillment teams.
- Provide online demonstrations and educate customers on service and tool features.
- Have the ability to maintain a high level of communication with our sales team to ensure client satisfaction.
- Sales skills related to account management and up-selling.
- Work with accounting regarding payments and invoices, and billing questions.
- Communicating new products or product changes to clients.
- Recognize, document and alert supervisors of trends in customer calls.
- Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Enter detailed bug reports after troubleshooting and testing scenarios to ensure IT has the information necessary to begin investigating reported issues.
- Social media account management for LocalAxis marketing initiatives.
- Ad hoc projects as they arise. Primarily spreadsheet and order adjustment work, as well as some analysis of orders and accounts.
The Boston Globe is wholly owned by the New York Times Company (NYSE: NYT), a leading, global multimedia news and information company with 2011 revenues of $2.3 billion, that includes The New York Times, the International Herald Tribune, The Boston Globe, NYTimes.com, BostonGlobe.com, Boston.com and related properties. The Company's core purpose is to enhance society by creating, collecting and distributing high-quality news, information and entertainment.
Boston.com is one of the most visited regional portals in the U.S. and is wholly owned by The New York Times Company, a leading global, multimedia news and information company with 2011 revenues of $2.3 billion, that includes The New York Times, the International Herald Tribune, The Boston Globe, NYTimes.com,BostonGlobe.com, Boston.com, and related properties. The Company's core purpose is to enhance society by creating, collecting and distributing high-quality news, information and entertainment.
EEO Statement: The Boston Globe is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The Boston Globe is committed to diversity in its most inclusive sense.
The Boston Globe/Boston.com is seeking a high energy person with a ‘service-first’ attitude to join a newly formed division within the organization. LocalAxis is a new division within Boston Globe Media dedicated to digital marketing services for small and medium sized businesses. At LocalAxis, we offer desktop and mobile website development and maintenance; social media page design, construction, and maintenance; search engine visibility tools (SEO, PPC, search retargeting); social media and reputation management programming; targeted visibility before Boston’s largest online community (Boston.com and BostonGlobe.com, The Boston Globe, Radio BDC); retargeted display ads; Insights; couponing and video programming.
As the primary liaison between production, finance, and sales, your attention to detail, interpersonal skills, and organization will be the characteristics that lead to success.
Qualifications:
- Bachelor’s degree and 3-5 years of work experience.
- Excellent communication, interpersonal and relationship building skills.
- Passion for helping customers.
- A successful track record multitasking and working in a high volume environment.
- Strong desire to be part of a team achieving personal and company financial goals.
- Able to solve problems by thinking analytically and creatively.
- Familiar with the latest online marketing, social media and digital media trends.
- Regular and reliable attendance.
- Strong organizational skills.
- Solid problem solving and phone skills.
- Project a professional company image through phone and email interactions.
- Energetic "self-starter" with the ability to work both independently and within a team.
- Strong computer skills (including MS Office) and ability to learn new programs quickly.
J2W:MON
Requirements
- Excellent customer service skills and great enthusiasm for helping customers.
- Uphold high customer service standards.
- Set-up clients to ensure services and products happen in a timely manner. This includes conducting welcome calls and setting up new accounts in various order management systems.
- Be the on-going main point of contact for the client. This includes regular check-ins with the client, providing and responding to any request for analytics, and should any problems arise, contacting our fulfillment teams.
- Provide online demonstrations and educate customers on service and tool features.
- Have the ability to maintain a high level of communication with our sales team to ensure client satisfaction.
- Sales skills related to account management and up-selling.
- Work with accounting regarding payments and invoices, and billing questions.
- Communicating new products or product changes to clients.
- Recognize, document and alert supervisors of trends in customer calls.
- Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Enter detailed bug reports after troubleshooting and testing scenarios to ensure IT has the information necessary to begin investigating reported issues.
- Social media account management for LocalAxis marketing initiatives.
- Ad hoc projects as they arise. Primarily spreadsheet and order adjustment work, as well as some analysis of orders and accounts.
The Boston Globe is wholly owned by the New York Times Company (NYSE: NYT), a leading, global multimedia news and information company with 2011 revenues of $2.3 billion, that includes The New York Times, the International Herald Tribune, The Boston Globe, NYTimes.com, BostonGlobe.com, Boston.com and related properties. The Company's core purpose is to enhance society by creating, collecting and distributing high-quality news, information and entertainment.
Boston.com is one of the most visited regional portals in the U.S. and is wholly owned by The New York Times Company, a leading global, multimedia news and information company with 2011 revenues of $2.3 billion, that includes The New York Times, the International Herald Tribune, The Boston Globe, NYTimes.com,BostonGlobe.com, Boston.com, and related properties. The Company's core purpose is to enhance society by creating, collecting and distributing high-quality news, information and entertainment.
EEO Statement: The Boston Globe is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The Boston Globe is committed to diversity in its most inclusive sense.