The New York Times Customer Order Fulfillment is an operational department responsible for display advertising customer service, order entry, billing and material processing for NYT newspaper and other NYT property products. The position is part of a team that performs any and all duties related to advertising customer service.
This position is responsible for providing exceptional customer service and support to the sales teams and customers of The New York Times. The Rate Specialist CSR has end-to-end responsibility of ensuring rate accuracy for internal and external customers.
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Managing the timely and accurate processing of ongoing rate requests.
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Maintaining accurate and detailed documentation of all rate updates and changes.
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Participating in Special Projects to ensure accurate rating for internal and external customers.
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Responds to COF, Finance, and Sales teams questions regarding advertising rates in a timely manner.
A high degree of discipline, flexibility, initiative, ownership, and customer focus is required. Successful candidates must be proactive in solving problems, having solid math skills and attention to detail, taking responsibility for full and thorough resolutions, and comfort with technical issues is important. Applicant must demonstrate ability to develop cooperative relationships with customers, peers, and all levels of management.
This position requires minimal supervision and ability to manage a variety of changing tasks and technology, based on business needs. Strong analytical, thinking/learning skills are required, along with excellent communication skills both verbal and written.
Technical Knowledge and Skills
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Work cooperatively in multifunctional team environment to prioritize and complete work.
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Provide highest quality customer service and sales support.
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Enter rate codes into the system accurately and expeditiously.
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Coordinate complaint resolution, and evaluate and process billing adjustments and credits.
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Communicate billing issues as necessary with Advertising Sales and Sales Administration.
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Demonstrate knowledge of products, rates, deadlines, adjustments and schedules.
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Work with Ad Portal team to ensure accurate rating.
Work Experience
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Approximately 2 years of experience in at least one of the following areas preferred; Advertising Order Entry, Advertising Sales, Financial services and Customer Service.
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Intermediate PC/MS Office (Excel, Word) required.
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SAP or Admarc billing system skills a plus.
For a full job description and to apply, please go to www.NYTCO.com EOE/M/F
EEO Statement: The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.
This position is responsible for providing exceptional customer service and support to the sales teams and customers of The New York Times. The Rate Specialist CSR has end-to-end responsibility of ensuring rate accuracy for internal and external customers.
-
Managing the timely and accurate processing of ongoing rate requests.
-
Maintaining accurate and detailed documentation of all rate updates and changes.
-
Participating in Special Projects to ensure accurate rating for internal and external customers.
-
Responds to COF, Finance, and Sales teams questions regarding advertising rates in a timely manner.
A high degree of discipline, flexibility, initiative, ownership, and customer focus is required. Successful candidates must be proactive in solving problems, having solid math skills and attention to detail, taking responsibility for full and thorough resolutions, and comfort with technical issues is important. Applicant must demonstrate ability to develop cooperative relationships with customers, peers, and all levels of management.
This position requires minimal supervision and ability to manage a variety of changing tasks and technology, based on business needs. Strong analytical, thinking/learning skills are required, along with excellent communication skills both verbal and written.
Technical Knowledge and Skills
-
Work cooperatively in multifunctional team environment to prioritize and complete work.
-
Provide highest quality customer service and sales support.
-
Enter rate codes into the system accurately and expeditiously.
-
Coordinate complaint resolution, and evaluate and process billing adjustments and credits.
-
Communicate billing issues as necessary with Advertising Sales and Sales Administration.
-
Demonstrate knowledge of products, rates, deadlines, adjustments and schedules.
-
Work with Ad Portal team to ensure accurate rating.
Work Experience
-
Approximately 2 years of experience in at least one of the following areas preferred; Advertising Order Entry, Advertising Sales, Financial services and Customer Service.
-
Intermediate PC/MS Office (Excel, Word) required.
-
SAP or Admarc billing system skills a plus.
For a full job description and to apply, please go to www.NYTCO.com EOE/M/F
EEO Statement: The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.