Job Description:
The desktop support role provides support services for The New York Times Company and will be working on a team supporting all functional business areas, working closely with voice, data, helpdesk, and messaging teams to provide fast and seamless service to the end users with respect their desktop environment.
Responsibilities:
- Provide hands on support to business critical end-users.
- Enforce desktop standards and security.
- Handle end user support request via a hotline.
- Assist in the training of helpdesk personnel and other technicians.
- Respond to incidents in a timely manner to minimize impact to the users.
- Install and configure applications.
- Provide Tier 2 IT support for end-user computing devices.
- Respond to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
- Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices.
- Install, configure, and troubleshoot supported operating systems, Microsoft Office, Adobe Creative Suite, and Internet browsers.
- Configure and support remote users including VPN client and connectivity.
- Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional documentation to users.
- Comply with and support ITIL change-incident-problem management processes and work instructions.
- Troubleshoot incidents and fulfill requests in accordance with departmental standards.
- Adhere to Desktop processes, procedures, policies, and job aids.
- Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack management, vendors and technology providers.
- Staff walk-up support kiosk.
- Handle projects assigned by management.
- Work independently on day-to-day operations.
- Perform related work as assigned.
J2W:DIC
Company Information: The New York Times Company (NYSE: NYT) is a global media organization dedicated to enhancing society by creating, collecting and distributing high-quality news and information. The company includes The New York Times, International New York Times, NYTimes.com, INYT.com and related properties. It is known globally for excellence in its journalism, and innovation in its print and digital storytelling and its business model. Follow news about the company at @NYTimesComm.
EEO Statement: The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.
The desktop support role provides support services for The New York Times Company and will be working on a team supporting all functional business areas, working closely with voice, data, helpdesk, and messaging teams to provide fast and seamless service to the end users with respect their desktop environment.
Responsibilities:
- Provide hands on support to business critical end-users.
- Enforce desktop standards and security.
- Handle end user support request via a hotline.
- Assist in the training of helpdesk personnel and other technicians.
- Respond to incidents in a timely manner to minimize impact to the users.
- Install and configure applications.
- Provide Tier 2 IT support for end-user computing devices.
- Respond to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
- Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices.
- Install, configure, and troubleshoot supported operating systems, Microsoft Office, Adobe Creative Suite, and Internet browsers.
- Configure and support remote users including VPN client and connectivity.
- Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional documentation to users.
- Comply with and support ITIL change-incident-problem management processes and work instructions.
- Troubleshoot incidents and fulfill requests in accordance with departmental standards.
- Adhere to Desktop processes, procedures, policies, and job aids.
- Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack management, vendors and technology providers.
- Staff walk-up support kiosk.
- Handle projects assigned by management.
- Work independently on day-to-day operations.
- Perform related work as assigned.
J2W:DIC
Company Information: The New York Times Company (NYSE: NYT) is a global media organization dedicated to enhancing society by creating, collecting and distributing high-quality news and information. The company includes The New York Times, International New York Times, NYTimes.com, INYT.com and related properties. It is known globally for excellence in its journalism, and innovation in its print and digital storytelling and its business model. Follow news about the company at @NYTimesComm.
EEO Statement: The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.